Partner Agreement

PRALEKH PARTNER AGREEMENT

Version: PA-01  |  Effective Date: As displayed on the Partner Portal

This Partner Agreement (“Agreement”) is entered into between Taksons Technologies Private Limited, the owner/operator of the PRALEKH platform (“PRALEKH” or “Company”), and the individual, proprietor, partnership firm, company, LLP or other eligible service provider whose Partner account is registered and approved on the PRALEKH platform (“Partner”). PRALEKH and the Partner are individually a “Party” and collectively the “Parties”.

1. PURPOSE AND NATURE OF RELATIONSHIP

1.1 PRALEKH operates a technology-enabled platform through which customers may discover, request and obtain documentation, professional and related services from eligible service providers.

1.2 The Partner wishes to provide approved services to customers through PRALEKH, subject to this Agreement, the PRALEKH Partner Terms & Conditions (“Partner T&C”), applicable platform policies, Order-specific terms and applicable law.

1.3 The Partner is an independent service provider. Nothing in this Agreement creates an employment relationship, partnership, joint venture, franchise, agency or employer-employee relationship between PRALEKH and the Partner.

1.4 The Partner shall not represent that the Partner has authority to bind PRALEKH, make commitments on behalf of PRALEKH, or represent itself as an employee, owner, legal agent or authorised representative of PRALEKH except to the limited extent expressly authorised.

2. DEFINITIONS

2.1 “Customer” means any person or entity seeking, placing or receiving a service through PRALEKH.

2.2 “Partner” means a service provider approved by PRALEKH to provide one or more Services through the platform.

2.3 “Service” means a service approved and made available to the Partner through PRALEKH.

2.4 “Service Area” means an approved geographical area, including a specific pincode or group of pincodes, in which the Partner is authorised to provide a particular Service.

2.5 “Order” means a Customer service request offered, assigned or otherwise made available to a Partner through PRALEKH.

2.6 “Partner Portal” means the PRALEKH application, website, dashboard or other digital interface provided for Partner operations.

2.7 “Customer Price” means the price applicable to a Customer for a particular Service or Order as displayed or communicated through PRALEKH.

2.8 “Partner Earning” means the amount applicable to the Partner for an accepted and completed Order under the commercial terms displayed for that Order, subject to applicable deductions, adjustments, refunds, taxes or other permitted adjustments.

2.9 “PRALEKH Information” includes Customer information, documents, leads, Orders, pricing information, business information, platform information, credentials, systems, processes and other non-public information made available through PRALEKH.

3. APPOINTMENT AND ELIGIBILITY

3.1 PRALEKH may approve the Partner for specific Services and Service Areas based on the Partner’s qualifications, information, experience, documents, capacity, availability and other applicable requirements.

3.2 Approval for one Service or Service Area does not automatically constitute approval for another Service or Service Area.

3.3 The Partner represents that all information, declarations, qualifications, registrations, licences, documents and other information submitted to PRALEKH are accurate, complete, current and genuine.

3.4 The Partner shall maintain all professional qualifications, registrations, licences, permissions and other legal or regulatory requirements applicable to Services undertaken by the Partner.

3.5 PRALEKH may verify information submitted by the Partner and may request updated information or documents from time to time.

3.6 PRALEKH may suspend or withdraw approval where the Partner no longer satisfies applicable eligibility, verification, compliance, service-quality or operational requirements.

4. SERVICES, SERVICE AREAS AND PINCODE ALLOCATION

4.1 The Partner may select or request Services and Service Areas through the Partner Portal, subject to PRALEKH approval.

4.2 PRALEKH may allocate or designate Partners for specific Services and Service Areas, including specific pincodes, based on Customer demand, Partner availability, capacity, qualifications, service requirements, operational considerations and other legitimate business requirements.

4.3 During an initial launch or limited-Partner phase, PRALEKH may designate one primary Partner for a particular Service and particular pincode or Service Area.

4.4 A primary or designated Partner may receive priority for relevant Orders within the applicable Service and Service Area, subject to eligibility, availability, capacity, service quality, Order requirements and the Partner T&C.

4.5 Primary or designated Partner status is an operational allocation and does not constitute permanent, unconditional or proprietary exclusivity over a pincode, Customer or Service and does not guarantee any minimum number of Orders, revenue or earnings.

4.6 PRALEKH may appoint additional or alternative eligible Partners for the same Service and Service Area where reasonably required due to increased Customer demand, workload, Partner capacity, availability, service continuity, specialisation, performance, Customer requirements or other legitimate operational reasons.

4.7 Approval for one pincode does not automatically extend to another pincode, and approval for one Service does not automatically extend to another Service.

4.8 The Partner shall provide only those Services and operate only in those Service Areas for which the Partner is approved.

4.9 Requests for additional Services or Service Areas shall be subject to PRALEKH’s approval process.

5. ORDERS AND ACCEPTANCE

5.1 PRALEKH may offer or assign Orders to eligible Partners based on applicable Service, Service Area, pincode, eligibility, availability, capacity, Customer requirements, operational criteria and other platform factors.

5.2 An Order may contain information including the Service, Customer Price, applicable Partner Earning, promotional offer, applicable deadlines, additional-payment rules and other commercial or operational terms.

5.3 The Partner may Accept, Reject or Pass an Order in accordance with the Partner T&C.

5.4 Once an Order is accepted, the Partner shall perform the accepted Service in accordance with the applicable Order terms, this Agreement, the Partner T&C and applicable law.

5.5 Acceptance of an Order does not authorise the Partner to change the Customer Price or demand additional payment directly from the Customer except through an approved PRALEKH process.

5.6 An Order, lead, enquiry or Customer information originating through PRALEKH shall remain subject to the applicable PRALEKH customer and platform protections whether the Partner accepts, rejects, passes, cancels or otherwise does not complete the Order.

5.7 The Partner shall not deliberately divert, privately complete, restructure or transfer a PRALEKH-originated Order or lead outside PRALEKH for the purpose of avoiding applicable PRALEKH processes, charges or commercial arrangements.

6. PRICING AND COMMERCIAL TERMS

6.1 The Parties acknowledge that Service prices, Customer Prices, Partner Earnings, platform fees, service charges and other commercial terms may change from time to time.

6.2 Any price or commercial term displayed when the Partner registers, selects a Service or is approved is not permanently fixed for the duration of this Agreement, unless expressly stated otherwise.

6.3 PRALEKH may increase or decrease prices or other commercial terms prospectively based on market conditions, service costs, taxes, Customer demand, operational requirements, promotional strategies, Partner arrangements or other legitimate business considerations.

6.4 Revised commercial terms shall generally apply prospectively to Orders offered or placed after the applicable revised terms become effective.

6.5 The commercial terms applicable to an accepted Order shall be the terms displayed or communicated for that Order at the time of acceptance, subject to permitted corrections, refunds, reversals, approved Additional Payment Requests and other applicable Order mechanisms.

6.6 A general price revision shall not retrospectively change the agreed commercial terms of an already accepted Order, except where an adjustment is expressly permitted under the applicable Order terms, required by law, necessary to correct an obvious technical or display error, or processed through an approved additional-payment or adjustment mechanism.

6.7 A change in price or commercial terms shall not by itself constitute a breach of this Agreement.

7. PROMOTIONAL OFFERS AND CAMPAIGNS

7.1 PRALEKH may introduce discounts, promotional offers, introductory pricing, seasonal campaigns, referral programmes, customer acquisition offers and other commercial incentives.

7.2 The applicable conditions of a promotional offer, including the Customer benefit and applicable Partner commercial treatment, shall be displayed or communicated through PRALEKH where relevant.

7.3 An offer may be funded by PRALEKH, the Partner, jointly by the Parties or through another structure expressly disclosed for that offer.

7.4 A Partner shall not be required to bear an undisclosed reduction in Partner Earnings solely because PRALEKH has provided a promotional benefit to a Customer.

7.5 Where Partner acceptance is required for participation in a specific promotion or campaign, the Partner shall be bound by the applicable offer terms upon acceptance.

7.6 Promotional offers may be limited by period, Service, Service Area, Customer eligibility, Order volume or other conditions and shall not create a permanent entitlement.

7.7 PRALEKH may modify, suspend or discontinue promotional campaigns subject to their stated terms and applicable law.

8. PARTNER RESPONSIBILITIES

8.1 The Partner shall perform accepted Services professionally, diligently, accurately and within applicable timelines.

8.2 The Partner shall comply with all laws, professional standards, regulatory requirements, licences and qualifications applicable to the Services undertaken.

8.3 The Partner shall provide accurate information and genuine documents and shall not knowingly submit, prepare, facilitate or use fraudulent, forged or misleading documents or information.

8.4 The Partner shall promptly inform PRALEKH of any material issue affecting an Order.

8.5 The Partner shall maintain adequate capability, resources and availability for the Services undertaken.

8.6 The Partner shall cooperate reasonably with PRALEKH in relation to Customer complaints, service issues, verification, quality review, investigations and dispute resolution.

9. PROFESSIONAL RESPONSIBILITY

9.1 The Partner remains responsible for the professional work, advice, documentation, applications, filings, submissions, representations, calculations and other work independently undertaken by the Partner.

9.2 PRALEKH is a technology-enabled platform and does not replace the professional qualification, judgement, licence or statutory responsibility of the Partner.

9.3 The Partner shall not represent that PRALEKH guarantees the legal, regulatory, tax, governmental, professional or substantive outcome of any Service performed by the Partner.

9.4 Where a Service requires a qualified professional, licence, registration, authorisation or statutory compliance, the Partner shall ensure that the applicable requirement is satisfied before undertaking the Service.

10. CUSTOMER COMMUNICATION

10.1 PRALEKH may provide communication facilities between Customers and Partners for legitimate service-related purposes.

10.2 The Partner shall use Customer contact information only for purposes reasonably necessary to provide the relevant Service.

10.3 The Partner shall not use Customer information obtained through PRALEKH for unrelated marketing, solicitation, resale, lead generation, personal business promotion or other unauthorised purposes.

10.4 Where PRALEKH provides an in-platform communication facility, the Partner shall use it for relevant service communication in accordance with the applicable Partner T&C and platform policies.

10.5 Communication outside the PRALEKH platform shall not be used to circumvent PRALEKH, avoid applicable charges, obtain unauthorised payments or misuse Customer information.

11. CUSTOMER DOCUMENTS AND DATA PROTECTION

11.1 Customer documents and personal information made available through PRALEKH shall be treated as confidential and shall be handled only for authorised purposes.

11.2 The Partner shall access, use, store, transmit and retain Customer information only to the extent reasonably necessary for the relevant Service and in accordance with applicable law and PRALEKH policies.

11.3 The Partner shall not sell, publish, disclose, transfer, copy, misuse or commercially exploit Customer information or documents without lawful authority.

11.4 The Partner shall maintain reasonable safeguards against unauthorised access, loss, disclosure, alteration, destruction or misuse of Customer information and documents.

11.5 The Partner shall promptly notify PRALEKH of any suspected data breach, unauthorised access, loss, disclosure, misuse or compromise involving PRALEKH Customer information or documents.

11.6 Upon completion, cancellation or termination of a Service or the Partner relationship, the Partner shall return, delete or securely retain Customer information and documents only to the extent required or permitted by applicable law, professional obligations or PRALEKH policy.

11.7 Data handling obligations may be supplemented by PRALEKH’s Privacy Policy/Data Notice and Partner T&C.

12. NON-CIRCUMVENTION AND CUSTOMER PROTECTION

12.1 The Partner acknowledges that Customers, leads, Orders, business opportunities and Customer information introduced through PRALEKH are commercially valuable to PRALEKH.

12.2 The Partner shall not deliberately circumvent PRALEKH by:

• a. moving a PRALEKH-originated Order outside the platform to avoid applicable PRALEKH processes or charges;
• b. requesting, encouraging or inducing a Customer to bypass PRALEKH for the same or substantially related transaction;
• c. accepting direct payment from a PRALEKH Customer for a PRALEKH-originated transaction where such payment is intended to bypass the platform;
• d. using PRALEKH Customer information to independently solicit unrelated business;
• e. diverting a rejected, passed, cancelled or otherwise discontinued PRALEKH-originated lead or Customer for the purpose of avoiding PRALEKH;
• f. transferring or referring a PRALEKH-originated Customer to another person or service provider for the purpose of avoiding PRALEKH; or
• g. assisting any other person in carrying out any of the above.

12.3 The Partner shall not use PRALEKH-generated leads, Customer details or Order information to build an independent customer database for purposes unrelated to authorised PRALEKH Services.

12.4 Nothing in this Agreement prevents the Partner from carrying on its lawful independent profession or business, subject to the Partner’s continuing obligations concerning confidentiality, Customer data, PRALEKH-originated transactions and non-circumvention.

13. SUBCONTRACTING, DELEGATION AND REPRESENTATIVES

13.1 The Partner shall not assign, transfer, subcontract or delegate a PRALEKH Order to another professional, business, employee, agent, associate or third party without PRALEKH approval where such approval is required under the applicable Service or Partner T&C.

13.2 Where approved employees, assistants, representatives or other persons are involved in providing a Service, the Partner remains responsible for ensuring that they comply with applicable confidentiality, Customer data, professional, service-quality and platform requirements.

13.3 The Partner shall not provide another person with access to the Partner Portal or account credentials except where expressly permitted by PRALEKH.

13.4 The Partner shall remain responsible for acts and omissions of persons engaged by the Partner in connection with PRALEKH Services to the extent permitted by applicable law.

14. PAYMENTS, FEES AND SETTLEMENTS

14.1 Applicable registration, onboarding, subscription, platform, service or other fees, if any, shall be communicated through the applicable commercial terms.

14.2 Partner Earnings and settlement procedures shall be determined according to the applicable Order and Partner T&C.

14.3 PRALEKH may make permitted adjustments for refunds, reversals, cancellations, Customer-approved Additional Payments, taxes, chargebacks, disputed transactions, technical errors, duplicate payments or other legitimate adjustments in accordance with the applicable Partner T&C and commercial terms.

14.4 Partner Fees and Refunds: Any registration, onboarding, subscription, activation, access or other Partner-related fee paid by the Partner to PRALEKH shall be governed by the applicable commercial terms and Partner T&C. Unless expressly stated otherwise by PRALEKH or required under applicable law, such fees shall be non-refundable once the applicable registration, onboarding, subscription, activation, access or related service has commenced or been provided.

14.5 The Partner acknowledges that payment of a Partner-related fee does not constitute a guarantee of any minimum number of Customers, Orders, revenue, earnings or business opportunities and shall not create any right to refund merely because the Partner receives fewer Orders than expected, chooses not to continue using the platform, or voluntarily terminates the relationship, subject to applicable law and the applicable refund policy.

14.6 Any refund expressly approved by PRALEKH, or required under applicable law, shall be processed in accordance with the applicable refund procedure and may be subject to applicable payment-gateway charges, taxes, statutory deductions or other lawful adjustments, where applicable.

15. ADDITIONAL PAYMENT REQUESTS

15.1 Where additional work, statutory expense, service requirement or legitimate additional cost arises after an Order has been accepted, the Partner shall use the PRALEKH Additional Payment Request process where available.

15.2 The request shall clearly state the amount and reason and shall be subject to Customer approval wherever required.

15.3 The Partner shall not falsely represent an additional amount as mandatory or charge an amount that is not genuinely applicable.

15.4 The detailed procedure for Additional Payment Requests shall be governed by the Partner T&C.

16. PLATFORM ACCOUNT AND SECURITY

16.1 The Partner shall maintain the confidentiality and security of its login credentials, passwords, OTPs and other account-security information.

16.2 The Partner shall not permit unauthorised persons to access or operate the Partner account.

16.3 The Partner shall immediately notify PRALEKH of suspected unauthorised access, account compromise, credential misuse or other security incident.

16.4 The Partner shall be responsible for activity carried out through its account to the extent attributable to its negligence, misuse or failure to maintain reasonable account security.

17. BRAND AND INTELLECTUAL PROPERTY

17.1 PRALEKH’s name, logo, trademarks, platform, software, designs, content, systems, processes and other intellectual property remain the property of PRALEKH or their respective owners.

17.2 The Partner receives only a limited, revocable and non-transferable right to use approved PRALEKH branding for authorised Partner activities.

17.3 The Partner shall not copy, modify, reverse engineer, misuse, reproduce, distribute or commercially exploit PRALEKH intellectual property without written authorisation.

17.4 The Partner shall not register, claim ownership of or use confusingly similar names, trademarks, domains, social media handles or other identifiers associated with PRALEKH.

18. COMPLAINTS, QUALITY AND INVESTIGATION

18.1 PRALEKH may receive, review and investigate Customer complaints concerning Services performed by Partners.

18.2 The Partner shall cooperate reasonably with investigations and provide relevant explanations, documents and records.

18.3 PRALEKH may temporarily restrict Orders, Services or account access where reasonably necessary to protect Customers, Partners, PRALEKH or the integrity of the platform while an issue is investigated.

18.4 Customer ratings, reviews, complaints and service records may be used for service-quality, Partner-management and platform-integrity purposes in accordance with applicable policies.

18.5 The Partner shall not manipulate, falsify or improperly influence Customer ratings, reviews, complaints or Order records.

19. PROHIBITED CONDUCT

The Partner shall not:

• a. submit false or misleading information;
• b. use forged, fraudulent or unlawfully obtained documents;
• c. impersonate another person, professional, authority or organisation;
• d. misrepresent qualifications, licences, approvals or professional status;
• e. demand or collect unauthorised Customer charges;
• f. misuse Customer documents or personal information;
• g. misuse PRALEKH’s name, brand or platform;
• h. manipulate Orders, payments, ratings, records or platform systems;
• i. use another person’s account or allow unauthorised account access;
• j. engage in fraudulent, unlawful, abusive, deceptive or unethical conduct in connection with PRALEKH Services;
• k. deliberately circumvent PRALEKH’s platform or commercial arrangements;
• l. transfer PRALEKH Orders to unauthorised persons;
• m. interfere with the operation, security or integrity of the PRALEKH platform; or
• n. assist or facilitate another person in committing any prohibited conduct.

20. SUSPENSION AND TERMINATION

20.1 PRALEKH may suspend, restrict or disable the Partner’s account, Services, Orders or access where reasonably necessary due to suspected fraud, unlawful activity, data or privacy concerns, serious Customer complaints, platform misuse, circumvention, false information, material breach, loss of eligibility, serious service-quality concerns or other material risk to Customers, Partners or PRALEKH.

20.2 Where circumstances reasonably permit, PRALEKH may provide the Partner an opportunity to respond or rectify the relevant issue before taking final action.

20.3 PRALEKH may take immediate protective action where reasonably necessary to prevent fraud, data misuse, Customer harm, financial loss, unlawful activity, circumvention or other material risk.

20.4 Either Party may terminate the relationship in accordance with the applicable termination procedure.

20.5 Termination shall not affect rights, obligations, payments, claims or liabilities that accrued before termination.

21. CONSEQUENCES OF TERMINATION

21.1 Upon termination or suspension, the Partner shall:

• a. stop accepting new Orders where instructed;
• b. complete or appropriately hand over existing Orders as directed;
• c. return, delete or securely handle Customer information and documents as required;
• d. stop representing itself as an active PRALEKH Partner;
• e. stop using PRALEKH branding except where expressly permitted;
• f. settle outstanding financial obligations; and
• g. cooperate with reasonable post-termination requirements concerning Customer information, Orders and ongoing disputes.

21.2 Confidentiality, Customer-data protection, intellectual property, non-circumvention, payment obligations, indemnity, dispute resolution and other provisions intended by their nature to survive termination shall continue after termination to the extent applicable.

22. LIABILITY AND PROFESSIONAL RESPONSIBILITY

22.1 Each Party shall be responsible for its own acts and omissions.

22.2 The Partner remains responsible for professional services, advice, documentation, filings, submissions, representations and work independently undertaken by the Partner.

22.3 PRALEKH does not assume the Partner’s professional, statutory, regulatory or legal responsibilities merely because the Service is facilitated through PRALEKH.

22.4 The Partner shall be responsible, to the extent permitted by law, for losses, claims, penalties, costs or liabilities arising from the Partner’s fraud, wilful misconduct, professional negligence, unlawful conduct, unauthorised acts, data misuse, unauthorised payments, circumvention or material breach of this Agreement or applicable Partner T&C.

22.5 Neither Party shall be responsible for matters beyond its reasonable control, subject to applicable law.

22.6 Nothing in this Agreement excludes or restricts liability that cannot lawfully be excluded or restricted.

23. INDEMNIFICATION

23.1 To the extent permitted by applicable law, the Partner shall indemnify and hold PRALEKH, its directors, officers and authorised personnel harmless from claims, losses, damages, costs or liabilities arising directly from the Partner’s:

• a. fraud or wilful misconduct;
• b. violation of applicable law;
• c. professional negligence or unauthorised professional acts;
• d. misuse or unauthorised disclosure of Customer information or documents;
• e. unauthorised collection or diversion of Customer payments;
• f. deliberate circumvention of PRALEKH; or
• g. material breach of this Agreement or applicable Partner T&C.

23.2 The applicable legal process shall determine the extent of any recoverable amount or remedy.

24. PARTNER TERMS & CONDITIONS AND PLATFORM POLICIES

24.1 The Partner agrees to comply with the PRALEKH Partner T&C and applicable platform policies.

24.2 The Partner shall regularly review the Partner Portal for applicable operational updates, procedures, policies and revised Partner T&C.

24.3 PRALEKH may update operational rules, procedures, policies and platform functionality from time to time.

24.4 Material contractual or commercial changes shall be communicated through an appropriate versioning, notice and acceptance mechanism.

24.5 Operational changes shall not require physical re-execution of this Agreement unless required by law or expressly required by the applicable contractual framework.

24.6 Each Agreement and Partner T&C shall carry a version number and effective date.

24.7 Where a specific Order contains terms applicable only to that Order, the Order-specific commercial terms shall govern that Order to the extent of any inconsistency with general operational terms.

24.8 In the event of inconsistency, the following order of precedence shall apply, unless expressly stated otherwise: (a) applicable law; (b) the accepted Order-specific terms; (c) this Partner Agreement; (d) Partner T&C and platform policies.

25. ELECTRONIC EXECUTION AND ACCEPTANCE RECORDS

25.1 This Agreement may be executed physically or electronically in accordance with the process provided by PRALEKH.

25.2 For electronic execution, the Partner may accept this Agreement through the Partner Portal by affirmatively selecting the applicable acceptance option after being provided access to the Agreement.

25.3 PRALEKH may maintain an electronic acceptance record containing, as applicable, the Partner ID, Partner account details, Agreement name, Agreement version, date and time of acceptance, acceptance method, registered mobile/email, IP address, device/browser information, document or version reference, document hash or equivalent immutable reference, and acceptance record ID.

25.4 PRALEKH shall preserve the applicable Agreement version associated with the Partner’s acceptance and shall not rely solely on a later amended version to establish what the Partner previously accepted.

25.5 Previous acceptance records shall not be overwritten merely because a later Agreement or Partner T&C version is accepted.

25.6 For physical execution, the executed Agreement shall be retained as the applicable signed version, subject to PRALEKH’s document-retention procedures.

25.7 The physical and electronic execution routes shall use the same approved Agreement version.

26. CONFIDENTIALITY

26.1 Each Party shall protect confidential information received from the other Party.

26.2 The Partner shall treat Customer information, Customer documents, PRALEKH business information, pricing structures, leads, commercial arrangements, platform information, non-public processes and other confidential information as confidential.

26.3 Confidential information shall not be disclosed except where required for authorised service performance, with lawful authority, or as required by applicable law.

26.4 Confidentiality obligations shall survive termination to the extent applicable.

27. GENERAL PROVISIONS

27.1 No Minimum Business Guarantee: PRALEKH does not guarantee any minimum number of Customers, Orders, revenue, earnings or business opportunities.

27.2 No Permanent Exclusivity: Any primary or designated Partner status is subject to this Agreement and applicable platform policies and does not create permanent ownership or unconditional exclusivity over a Service Area, pincode, Customer or Service.

27.3 Independent Business: Except for restrictions specifically applicable to PRALEKH-originated transactions, Customer information and platform use, the Partner remains free to conduct its lawful independent business.

27.4 Assignment: The Partner shall not assign or transfer its rights or obligations under this Agreement without PRALEKH’s prior approval where such approval is required.

27.5 Notices: Notices may be communicated through the Partner Portal, registered email address, registered mobile number, written communication or other authorised electronic means.

27.6 Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue to operate to the extent permitted by law.

27.7 Entire Contractual Framework: This Agreement, the applicable Partner T&C, accepted Order terms and incorporated policies constitute the contractual framework governing the Partner relationship, subject to the stated order of precedence.

27.8 Amendments: Amendments shall be made through the applicable versioning, notice and acceptance mechanism.

27.9 No Waiver: Failure to enforce a provision on one occasion shall not constitute a waiver of the right to enforce it subsequently.

27.10 Governing Law: This Agreement shall be governed by the laws of India.

27.11 Dispute Resolution: Any dispute arising out of or relating to this Agreement shall be addressed through the dispute-resolution mechanism specified by PRALEKH in the applicable contractual framework, subject to applicable law.

27.12 Legal Remedies: Nothing in this Agreement prevents either Party from seeking any lawful remedy available under applicable law.

28. PARTNER ACKNOWLEDGEMENT

By physically signing or electronically accepting this Agreement, the Partner confirms that:

• a. the Partner has been provided access to and has read this Agreement;
• b. the Partner understands the nature of the independent relationship with PRALEKH;
• c. the information and documents provided to PRALEKH are accurate and genuine;
• d. the Partner understands that Services and Service Areas are subject to PRALEKH approval;
• e. the Partner understands that PRALEKH may allocate Partners by Service and Service Area, including pincode;
• f. the Partner understands that primary Partner status does not constitute permanent or unconditional exclusivity or guarantee any minimum Orders or earnings;
• g. the Partner understands that Service prices and other commercial terms may increase or decrease prospectively;
• h. the Partner understands that promotional offers may be introduced and that applicable commercial terms will be communicated for relevant Orders;
• i. the Partner understands that accepted Orders are governed by their applicable Order terms;
• j. the Partner agrees not to circumvent PRALEKH or divert PRALEKH-originated Customers, leads or Orders;
• k. the Partner agrees to protect Customer information and documents;
• l. the Partner accepts responsibility for professional work undertaken by the Partner;
• m. the Partner agrees to comply with the Partner T&C and applicable platform policies;
• n. the Partner agrees to maintain the security of the Partner account;
• o. the Partner understands that serious breaches may result in suspension, termination and other lawful remedies; and
• p. the Partner confirms that the acceptance or signature is made voluntarily and with authority to enter into this Agreement.